Two hands holding a phone with the Locus home screen

Case study · Social design

Locus

Help is around the corner.

A community-driven platform that makes period support in Budapest easy to find, and turns occasional generosity into a habit of care.

Context
MOME University · Interaction Design MA
My role
Solo · research, service & UX/UI design
Emphasis on
Social design: from research to a service and an app
Timeline
One semester

Overview

Help exists in Budapest, but it's hard to find

Our first-semester brief at MOME was: "How might we make vulnerable groups in cities safer and more supported during crisis?" I chose period poverty. I had just attended an event by A Hang, a Hungarian activist group, and was shocked by what I heard.

What started as a broad social problem narrowed, through research, into a much sharper one: support already exists across Budapest, but it is scattered, quiet, and nearly impossible to find in the moment it is needed. Locus turns it into a citywide network of support points, education and community.

10–15%
of Hungary's menstruators are affected by period poverty
11
interviews across 5 stakeholder groups
4
core features: find, learn, connect, contribute

The process

I went wide first, from the global picture down to Budapest and real conversations, then narrowed it to one root problem and goal. From there I explored how a living community could work, and refined it into the Locus app.

Double diamond: Discover and Define lead to the goal, Develop and Deliver lead to the Locus app 01 02 03 04 DISCOVER DEFINE DEVELOP DELIVER diverge converge diverge converge Goal Locus app

01 · Discover

  • Desk research:
  • world → Europe → Hungary
  • Landscape mapping
  • 11 stakeholder interviews

02 · Define

  • Root problem
  • How might we…
  • Goal

03 · Develop

  • Living community research
  • Three pillars
  • Features & IA
  • Activity diagrams & wireframes

04 · Deliver

  • Brand & onboarding
  • Four core features
  • Impact

Discover

Research & planning

I wanted to understand the whole picture before designing anything. So I started worldwide, moved to Europe, and then narrowed down to Hungary, learning what works elsewhere and what is missing at home.

Research plan

From the world to one city

Worldwide
How period poverty is defined and measured, and the good practices of countries like Scotland.
Europe
How other European countries organise free products and support.
Hungary
The scale of the problem at home, and the support that already exists.
Budapest
Where help actually is, and why people can't find it.

Period poverty in Hungary

210,000–315,000

women and adolescents are affected. That is 10–15% of Hungary's menstruators.

based on EU estimates and the Hungarian Red Cross’s Lányból Nővé survey; population data: KSH

A good practice

Scotland

Free products by law.

Landscape

Hungary isn't starting from zero

Before designing anything, I mapped what already exists. The support is real. The question was why so few people seemed to know it existed.

#nemluxustáska

Annual awareness and donation campaign

Limit: seasonal

MENSZ campaign

Awareness campaign

Limit: seasonal

Red Cross · "Lányból Nővé"

Institutional programme ("Girl to Woman")

Limit: limited to specific schools

Józsefváros

Local district / municipal initiatives

Limit: one district

Interviews

11 conversations, 5 perspectives

After the desk research I wanted a first-hand understanding. I defined five stakeholder groups and planned to talk to at least one person from each.

  • Lived-experience participants · 4 (36%)
  • Professionals · 3 (27%)
  • Activists & grassroots initiatives · 2 (18%)
  • Policy makers & institutional actors · 1 (9%)
  • Researchers · 1 (9%)
Quotes from the interviews over the affinity map, for example: “people are actually very generous and like to donate, they just don't have the right platform and system for it”

Key insight

Help exists in Hungary, but it's invisible.

People in need often don't know where to seek help, or that help exists for them at all. Current support is often seasonal (like #nemluxustáska around holidays) or limited to specific schools (Red Cross), leaving women without coverage the rest of the year.

Define

The problem isn't a lack of help

The interviews changed the question. It wasn't "how do we create support?" but "why can't people find the support that already exists?"

Root problem

Support is scattered, seasonal and invisible, so it doesn't reach people when they need it.

How might we…

The questions I started asking

HMW

…turn scattered period poverty support into a coordinated citywide network?

HMW

…make menstrual help easily accessible and findable in Budapest?

HMW

…turn occasional donations into a consistent monthly habit of care?

Goal

Turn scattered period poverty support into a coordinated citywide network.

Develop

Designing a living community

I didn't want another seasonal campaign. I wanted a permanent solution, so I researched what keeps a community alive, then planned the features and structure around it.

The solution

A community-driven platform designed to ease menstrual poverty in Budapest while empowering women to become more conscious, informed and connected.

Living community

Three pillars that keep a community alive

My research on how communities survive came down to three layers, each building on the one before.

01

Foundation

Trust and safety

02

Shared purpose

Education and empowerment

03

Activation

Participation and visibility

Features

Four things a community member can do

Based on the pillars, I planned the features that make the community work.

Find

Locate certified Support Points nearby.

Learn

Reliable cycle-health articles from professionals.

Connect

Events, discussions and recommendations.

Contribute

Donate or volunteer to support the community.

Information architecture

Structure before screens

I mapped the information architecture and activity diagrams, then moved into wireframes.

Activity diagram of finding a support point Information architecture of the Locus app
Lo-fi wireframes of the Support Points screen
Lo-fi wireframes
First hi-fi Support Points screens
First hi-fi screens

Deliver

Locus: help is around the corner

The final app brings support points, knowledge and community into one place, designed to feel safe, warm and anonymous.

Brand

A name that means "place"

Locus is Latin for "place". The logo replaces the "o" with a location pin, so the brand itself says what the app does: help is around the corner.

Onboarding

A warm, anonymous welcome

Six onboarding screens explain what Locus offers, with a nickname-only sign-up so users can stay anonymous.

Six onboarding screens: welcome, help is around the corner, learn about yourself, find your safe space, be the support system, turn kindness into impact

Core features

Four ways to use Locus

Support Points screen with a map and nearby support points

01

Find your safe space

At its core, the app bridges the gap between people in need and a network of certified Support Points, where they can access the products and help they need. We are building more than a digital tool: a permanent infrastructure of care.

Learn Hub screen with the Daily myth buster

02

Learn about yourself

Many menstruators still don't know much about their cycle. In the Learn Hub they can access basic information and articles from healthcare professionals, like the Daily myth buster.

Community screen with upcoming events and trending conversations

03

Connect with others

There is no better way to keep an initiative alive than a strong community around it. Here people can find cycle-health events, discuss topics, and ask for recommendations or help.

Contribute screen with ways to help: donate products, donate money, volunteer

04

Contribute to the community

People are most engaged when they feel they can actively help, so users can support the community by donating products, money, or their time as volunteers.

The Locus home screen on a tilted phone

Impact

From occasional generosity to a findable system of care

Locus connects people in need with help that already exists, keeps support running all year instead of only around the holidays, and gives everyone a way to contribute.

Reflection

What this project taught me

What I learned

  • Research can change the question: the problem wasn't missing help, but invisible help.
  • Talking to people across five stakeholder groups gave me a much fuller picture than desk research alone.
  • For a sensitive topic, trust and anonymity have to be designed first.

Next steps

  • This project’s goal was to learn about research so it was research heavy, and testing was out of the scope of the semester. Later if I will develop it, testing would be the first step.
  • Map and verify real Support Points across Budapest.
  • Explore partnerships with existing initiatives like A Hang and #nemluxustáska.
Round Locus sticker: Help is around the corner